Shipping Methods

Please note that base shipping and insurance, on all RGDC orders over $199, is free. Customers can utilize our free shipping method or may have the option to upgrade their shipping method upon checkout. We only ship to USA addresses (including PO Boxes and military addresses). We are unable to ship to UPS stores, mail forwarding services, or utilize will call. We utilize a variety of carriers, with most orders shipping via USPS or UPS. Our Base Shipping method is our choice of carrier, allowing us to ship your order to you at the lowest possible delivered price. Depending on order contents, you may be able to upgrade your shipping method on the checkout screen.

Shipment Packaging

Protective measures and caution are essential when mailing priceless precious metals. Your products are carefully wrapped in protective wrapping before being placed in the shipping package with additional packing material to prevent product movement.

Please be aware that our return address and packaging conceal any clues to the expensive contents of the shipment, so you can be sure that your packages will reach their destination safely.

Shipment Tracking

When you place an order at JM Bullion, you can track your order’s progress from the time of creation until your products are delivered to your doorstep. As soon as your order ships, typically within 1 business day of cleared payment, you will receive an email notification of shipment.

Afterwards, you can follow along on RawRough.com in your My Account section. By the time the carrier picks up the item at our facility and the time it is finally delivered, we always keep our customers completely informed of the whereabouts of their metals. When completing your order at checkout, you will be informed if a signature is required for delivery of your goods.

More About Shipping Insurance

To ensure complete customer confidence, every single package we ship is sent with full shipping insurance. This means that in the extremely unlikely case your package is lost or damaged in transit, you will receive a full refund or exchange. Please note that our insurance policies only extend to packages in transit – once the carrier obtains a signature or completes the delivery confirmation, our coverage ceases. Please note that failure to notify us of damage or tampering within 48 hours from signature or delivery date may impact our ability to cover your claim. See our Terms and Conditionsfor full details.

When ordering from Raw Gold & Diamond Company LLC, you can be sure that your products are fully covered from our doorstep to yours. Please contact us. if you have any questions about our shipping or insurance.